Game Crashes

If you encounter crashes, please first check that your game and device are already updated to the newest version.If crashes persist, please ...

How do I report an abusive player?

Please report abusive players via our support system. Let us know their name and please supply a screenshot of any abusive comments made. We...

My fleet is stuck or not moving

If your fleet gets stuck moving, attacking or jumping, please wait for an hour and it should correct itself. If after an hour it still remai...

I bought items in the Alliance Shop but didn't receive them

After exchanging for an item from the Alliance Shop, the item will be added to your Items. Go to the Stash menu from the main screen and loc...

Research or ship building not starting

Occasionally this can occur if you have a connection issue and become out of sync with the game server. Please try fully quitting and reopen...

Chat or message translation is not working

If you find in-game chat or message translation to your language is not functioning correctly, please try to restart the game. If the proble...

I used a boost item (Research Speed Increase, Shipbuilding Speed Increase and Repair Speed Increase, etc) to increase the speed of something, but it seems like it didn't work properly

Most speed increase items (including research, shipbuilding and repair) will not affect processes already underway. They only affect newly s...

How do I remove a nearby enemy alliance's unfinished Alliance Outposts?

At the moment alliance HQs under construction can't be attacked. However, you can destroy them by building an outpost close to them. This wi...

Other problems and issues

If your problem or issue is not explained within the FAQ, please contact our support team to resolve the issue.